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Book Me ehf
ID 4202171370
VAT 127925
Hrafnshöfða 25
270 Mosfellsbær
Iceland

+354 615 29 15

bookme@bookme.is

Terms & Conditions

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BOOK ME / TERMS & CONDITIONS

Book Me ehf. / bookme.is
The terms  “we”, “us” and “our” refer to Book Me ehf, an Icelandic company. The terms, “traveler”, “you” and “your” refer to the person(s) purchasing a trip package from us and also include, where the context permits, all person(s) who will be using and enjoying that trip package. All trips are offered subject to our standard terms and conditions, which are detailed here, and are also located on our website www.bookme.is - and by request.

BOOKINGS
The person who makes the booking accepts responsibility for the group, and in particular for payment for all tour participants on the booking. You must be at least 18 years old to make a booking. A contract is made when we accept your booking and send you our written confirmation and invoice. If we cannot accept the booking, any money paid will be promptly refunded.

Please review these terms and conditions carefully prior to completing your reservation.By payment of the deposit, you signify your agreement to be bound by these terms and conditions.

PRICES & RESERVATIONS
Our prices are in Icelandic Krona / ISK.  We charge a single supplement to individual travelers who wish to ensure that they have private rooms throughout a trip.  To reserve your trip, we require a deposit of 25% of the trip cost.  We reserve the right to increase the deposit amount for certain trips. The balance of your payment is due 90 days prior to departure. The deposit payment can be made by wire transfer, bank check, or credit card.

CHANGE IN RESERVATION
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make.

The sooner you contact us the better as some companies have strict cancellation policies and changes have to be made with 24 - 48 hour notice.

REFUNDS
We offer refunds if the tour does not operate at all during your stay here in Iceland, due to weather, or if service provider should cancel for any reason.

CANCELLATIONS & REFUNDS
Book Me ehf. does not operate any tours but directs you to tours operated by operators and service providers in Iceland. Book Me ehf can not be liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.

We require written notification of cancellation from the traveler.

We always try to help travelers fulfill their dream vacation. If you need to change the details of your trip you are always welcome to contact us and we will make the necessary arrangements.

Please bear in mind that Iceland is now getting 3 times of its population of travelers, and that tourism services are in high demand. The earlier you reserve your trip the better availability you can find and the better rates you can get.

CANCELLATION POLICY – FOR SMALL GROUPS

–    More than 60 days: 100% refund

–    60-22 days: 50% of the deposit is refunded

–    21-15 days: 25% of the deposit is refunded

–    14-0 days: no refund

CANCELLATION POLICY – FOR DAY TOURS

–    More than 7 days: 100% refund

–    3-7 days: 50% of the total is refunded

–    2 days or less: no refund

All travel documents, if issued, must be returned to us prior to any refund being issued. Refunds will not be given for unused travel services or any portion thereof. If cancellation by one or more travelers alters the room requirements of the remaining travelers, travelers still traveling may be required to pay a revised rate. We make no exceptions to our cancellation policy for any reason, including personal or medical, weather or other forces of nature, acts of God, terrorism, civil unrest, strikes, international or internal flight cancellations, or any other reason beyond our control.  We strongly recommend you purchase trip cancellation or interruption insurance to protect yourself from unexpected circumstances before or during your trip.

We are not responsible for expenses incurred in preparation for or as a consequence of any cancelled trips, such as airline tickets. We recommend confirming your trip with us before making rail/air arrangements that might be non-refundable.

A FEW WORDS ABOUT THE WEATHER AND CONDITIONS:
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast here in the north and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so.

This is especially valid for winter travel in Iceland.

NO LIABILITY
Neither we, nor our directors, owners, employees, contractors, service providers or agents will be responsible or liable for, and the traveler forever and unconditionally releases all of the foregoing persons and entities from and in respect of any personal injury, death, property damage, inconvenience, loss of time, delays, or any other loss or damage, direct or indirect, which the traveler or other persons accompanying the traveler or their property may suffer or sustain as a result of or arising from:

participating in the travel package and any events or activities in conjunction with the travel packages; or

failure on the traveler’s part to make timely payments to us or any other service provider; or

any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person or company providing any accommodation or event or activity or other goods and services in conjunction with the travel package; or

cancellation of flight or other travel arrangements; or

theft, accident or mechanical breakdown; or

weather or other forces of nature, acts of God, government action, civil unrest, strikes, and any other causes beyond our control.

RESPONSIBILITY
We will not assume responsibility for any company or person who fails to provide goods or services that have been contracted for any of its events and tours. In such case alternative goods or services will be sought on a best efforts basis but cannot be guaranteed.

We cannot be held liable or responsible for any elements of your service which are considered “own arrangements” and that are not included in our service. We recommend that sufficient and appropriate insurance is therefore obtained.

INCIDENTAL CHARGES/HOTEL CHARGES
Traveler agrees to be responsible for all incidental charges incurred in excess of those covered by the package and, if billed to us, such incidental charges are payable to us by the traveler on our demand. Incidental charges can include food, beverages, telephone and Internet use, parking fees, and other hotel charges. All hotels require a credit card or deposit for incidental charges at time of check-in.

CREDIT CARD PAYMENTS
Traveler’s authorization to use his credit card number for the deposit and/or final payments indicates traveler’s complete compliance with our booking terms and conditions, whether or not traveler has actually signed the appropriate draft. Verbal authorization of traveler’s credit card confirms traveler’s reservation

USE OF PHOTOGRAPHS, LIKENESSES AND TESTIMONIALS
In further consideration for participating in the trip, traveler agrees that we, or our designate, may use any photographic, video or film records of the trips for promotional and/or commercial purposes, without any remuneration to the traveler. The traveler assigns to us all right, title and interest traveler may have in or to any media in which traveler’s name or likeness might be used by us.  Traveler agrees that we may use for promotional and/or commercial purposes without any remuneration to the traveler any testimonials the traveler may provide to us and for that purpose traveler assigns to us all rights to such testimonials.

TRAVEL INSURANCE
Remember to check your travel insurance before your journey.  Residents of the EU/EEA countries should bring their European Health Insurance Card (E-111 form) in case of illness and need for medical care.

JURISDICTION
These terms and conditions shall be governed by the laws of Iceland where applicable. Any disputes regarding these terms and conditions shall be resolved exclusively in Icelandic courts. Traveler has read,
fully understands and agrees to be legally and contractually bound with Book Me ehf by these terms and conditions.

COMPLAINTS & COMMENTS
We are continuously working on improving our tours and services and much appreciate feedback from our customers.

If you have any complaints regarding our tours please contact us right away by either phone
+354 615 2915 or email bookme@bookme.is

together we create adventures…